Cookware

This is a clear sign that the pan has been over heated. Stainless steel reacts to high heat, by turning a bluey-purple colour (Similar to the colours of a rainbow). It is important that you always match the size of the pan to the size of the ring you...

Phenolic (plastic) handles are durable and heat-resistant up to around 180°C, but they are not designed for direct or prolonged exposure to high heat. If...

If the handle on your pan has broken, the best first step is to contact our Customer Services team. They’ll assess whether the issue is covered under your product’s guarantee and guide you through ...

Because it is timeless, durable but also hygienic. It has self healing properties: so if you scratch the surface a natural protective layer re-forms stopping corrosion and impurities from taking hold and giving nowhere for bacteria to hide and fester...

Yes and they allow you to monitor the cooking without lifting the lid. The glass is toughened, like a car windscreen, but in extreme circumstances can break. Glass lids are also suitable for use in the oven. Care should be taken with hot lids as subjecting...

Stainless steel is a relatively poor conductor of heat, yet under prolonged periods of exposure to heat they can become too hot to handle, so we always recommend the use of an oven glove or similar. Stainless steel lid handles and knobs will get hot...

Ordinary water and food contain salts and acids which can sometimes cause minor markings on the stainless steel surface, particularly on brand new pans. This is common when cooking starchy potatoes or pasta, but the most common cause is adding salt to...

The heat is turned up too high. Although certain foods benefit from ‘flash’ cooking the trick is not to move the food for the first few moments. This gives the fibres in the food time to relax and for the temperature of the food to equalize with that...

The most likely cause of the fault is a “hot spot” in the base which has, over time, made the base separate from the pan. A hot spot is where an air bubble has been trapped within the sandwich base when the pan was made. If the bubble is pushing upwards...

Non-Stick frypans although needing a little oil do not need seasoning. If you have an uncoated frypan then the following will help prevent food sticking. Cover the bottom of the pan with cooking oil and heat until the oil begins to smoke. Remove the ...

Casseroles are designed for use in both the oven and on the Hob. You can start your Casserole on the hob and then transfer it into the Oven to finish cooking, or Vice Versa. Refer to the specific products specification or care & use for temperature...

To measure your saucepan you need to measure across the top of the pan from inside rim to inside rim.